Self-service & knowledge model
Hoe documentatie, kennis en dienstverlening zelfstandig werken ondersteunen.
Dit onderwerp beschrijft ontwikkeling of productrichting. De beschreven mogelijkheden zijn geen bevestiging van beschikbaarheid in jouw omgeving.
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AI-assisted and ecosystem-wide self-service is product direction.
De navigatie en paginasamenvatting zijn Nederlands. De technische inhoud op deze pagina is voorlopig nog in het Engels en wordt stapsgewijs vertaald.
SAS is designed to make recurring knowledge reusable. Composers make technical capabilities configurable, documentation makes behavior understandable, Process Orchestrator makes processes explicit, and CMP is intended to expose the right management controls.
AI can further support users by explaining verified documentation and structured process context. This does not remove the need for human expertise. It shifts specialist services toward process design, governance, migration, optimization, and complex change.
The intended cycle is:
Practice → patterns → SAS capabilities → documentation and learning → certification → greater self-service → new practice insight → improved platform