Self-service & knowledge model
How product structure, documentation, AI, and services increase customer and partner self-sufficiency.
This topic describes development or product direction. It does not confirm availability in your environment.
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AI-assisted and ecosystem-wide self-service is product direction.
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SAS is designed to make recurring knowledge reusable. Composers make technical capabilities configurable, documentation makes behavior understandable, Process Orchestrator makes processes explicit, and CMP is intended to expose the right management controls.
AI can further support users by explaining verified documentation and structured process context. This does not remove the need for human expertise. It shifts specialist services toward process design, governance, migration, optimization, and complex change.
The intended cycle is:
Practice → patterns → SAS capabilities → documentation and learning → certification → greater self-service → new practice insight → improved platform
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