Collaboration / TCH
Keep work and information moving between service teams.
What can you do with it?
Two organisations work on the same service request. Agree on data, statuses and responsibilities.
- Service team
- Collaboration
- Service partner
How to start
- Define the collaboration
- Agree on the exchange
- Check both sides
On this page
Current Collaboration / TCH functionality remains in Qixium. New SAS documentation will follow a released implementation.
TCH and existing collaboration solutions support controlled cooperation between service-management environments. They demonstrate an important SAS pattern: integration is more valuable when communication, ownership, logging, and predictable handling are included.
Current state
The current detailed functionality remains in Qixium.
Target role
The SAS direction brings collaboration closer to Process Orchestrator through work queues, assignments, approvals, context, escalation, and end-to-end history.
Take the next step
Use the reference material for details or discuss your question with the team.
Ask your question