QaaS managed service

Available · 1.0

Managed operation, maintenance, and continuous improvement of SAS integrations.

QaaS provides a managed service layer on top of SAS. It is intended for organizations that want day-to-day integration management handled as a service rather than managing every technical detail with their own teams.

What the service can cover

According to the current service description, QaaS can include:

• monitoring the integrations that support business processes;
• maintaining those integrations and their technical configuration;
• investigating errors or performance issues;
• coordinating corrective work;
• optimizing integrations as needs change;
• supporting continuous improvement.

Intended result

• stable and reliable integrations;
• continuous monitoring and proactive improvement;
• less operational workload for internal teams;
• ongoing alignment with changing business needs.

QaaS and Support

Support is the route for incidents, defects, and functional questions. QaaS adds a more active management role around the ongoing operation and development of integrations.

The exact service scope, responsibilities, service levels, and commercial conditions are agreed separately. Contact the SAS sales or service team for the offering that applies to your organization.

View the current version in the wiki