Support

Support helps with incidents, defects, and functional questions that affect the operation of integrations and automated processes.

Include this information

• customer and environment;
• affected SAS component;
• collection, request, sequence, dataflow, or endpoint name;
• exact error text;
• date and time of the run or call;
• input and output row counts where available;
• relevant HTTP status and response line;
• whether the issue is repeatable;
• recent configuration changes;
• screenshots that do not expose credentials or sensitive data.

First checks

• Open the relevant component's Troubleshooting page.
• Confirm authentication and environment selection.
• Check run history, Messages, or the caller response.
• Verify that a source, target data set, or endpoint object still exists.
• Do not include secret values in a support ticket.

Use your organization's SAS Support Portal route for ticket registration and follow-up.