Skip to content
Scope4mation · Service Automation Suite
Service Automation Suite

How can we help?

SAS + TOPdesk →Scenarios →Partners →Customer stories →
APPLICATION AND LICENCE MANAGEMENT

From application register to application control.

A register shows what has been recorded. Application control also shows what policy allows, what actually exists technically and where an exception requires attention.

ONE EMPLOYEE. THREE REALITIES.

Is the record correct, and is the access justified?

POLICY

What may someone have?

Application profiles based on role, department and approved exceptions.

ADMINISTRATION

What do we think someone has?

The relationships between people, applications and licences in TOPdesk or another system of record.

SYSTEM

What access actually exists?

Accounts, groups and rights in Active Directory, Entra, an identity provider and applications.

EXCEPTIONS THAT BECOME VISIBLE

Not every difference is wrong. Every difference must be explainable.

Allowed, not recorded

Technical access exists, but administration is incomplete.

Recorded, technically absent

The record shows access that is no longer present in the system.

Not allowed, technically present

Potentially unwanted, historic or out-of-process access.

PRACTICAL EXAMPLE

From technical group to recognisable application.

SAS reads relevant group memberships, translates them to applications, matches users to the correct person and compares the result with records and profile.

AD / Entra→Group membership→Translation table→Person & application→TOPdesk→Profile check
LICENCES

Expose cost exceptions.

Technical access may be linked to a paid licence. Comparing access and profiles shows where investigation or action is needed. Access does not automatically prove usage; additional sources can be connected for that.

GOVERNANCE

Give every exception an owner.

Record who defines policy, approves exceptions, handles deviations, makes decisions and when verification occurs again.

OPERATIONALLess manual registration and checking.
TACTICALOne reliable view of applications, access and licences.
STRATEGICManage risk, cost, compliance and ownership.
START WITH ONE APPLICATION

Compare profile, records and technical access.

Plan an application control scan