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Scope4mation · Service Automation Suite
Service Automation Suite

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SAS + TOPdesk →Scenarios →Partners →Customer stories →
SAS for healthcare organisations

More time for care. Less work between systems.

SAS connects HR, IT, facilities and suppliers. From the first working day to returning a laptop: automate supporting processes and see what still needs attention.

Healthcare professionals in discussion
SASPeople, assets and service processes working together.
Sound familiar?

The employee starts on Monday. Are the systems ready?

HR knows who is joining. IT arranges access. Facilities supplies assets. Manual handovers leave work unfinished. SAS connects the steps and makes exceptions visible.

Ready to work on day one

Start accounts, access, workplace and assets from the same HR event.

Change and close reliably

Compare old and new profiles. Track revocation and returns until they are completed.

Fewer separate handovers

Connect service requests and supplier work to your existing processes.

How it comes together

One employee process for HR, IT and facilities.

Configuration starts with your working agreements. A profile defines the standard package, a manager may add to it under agreed controls and TOPdesk distributes the work. These are supporting processes, without patient records.

Explore the platform →

Receive an HR event

Person, role, location and date provide the starting point.

Standard package and additions

Define the access and assets needed and who approves them.

Assign and execute work

Connect TOPdesk tasks to actions in Microsoft and other applications.

Verify the outcome

Show unfinished steps and exceptions to the responsible person.

SASIntegration, automation and checks in the same process.
Explore joiner, mover and leaver processes in detail
JML · JOINER, MOVER & LEAVER

Healthcare employees productive on time, changed safely and closed demonstrably.

HR EVENT
AFASYouforce
Person · role · start date
→
STANDARD PACKAGE
▣⌁◆✓
Role profile defines accounts, access, assets and tasksA manager can add to or override the standard in a controlled way.
→
DISTRIBUTE WORK
TOPdesk
One change with activities for IT, facilities, security and suppliers
→
EXECUTE & HAND OVER
MicrosoftValidSign
Accounts, groups, assets and digital handover
SASORCHESTRATION AND CONTROL ACROSS THE ENTIRE CHAIN
Start→Monitor→Recover exception→Recheck→Evidence
Practical applications

Start with the process that needs attention today.

Arts en Zorg Groep
From practice

Arts en Zorg Groep: AFAS and TOPdesk in one employee process.

Read how the organisation connects its employee lifecycle from HR to service management. Stories from Cosis and GGz Centraal are also available.

Read the customer story →
Security & Trust

Keep the agreements in order too.

Discuss access, operations, logging and data processing from the first implementation. The Trust Center provides available documents and a route to further information.

Explore Security & Trust →
AFASYouforceTOPdeskMicrosoft
Start with one process

Where could your healthcare organisation reduce handover work?

Start with one employee or service process. Together we identify what can be automated and what needs human review.

Let’s talk