Share tickets automatically
Synchronise the customer, MSP and supplier with Collaboration Composer.
SAS for MSPs & IT services
Serve more customers. Less manual work per customer.
Make integration and automation part of your services. With SAS you reuse the foundation, connect suppliers and keep customer environments and agreements separate.
You deliver the service. SAS provides the tooling.Sound familiar?
Is your customer base growing, or just your task list?
Every customer has different systems and agreements. Capture the repeatable steps and configure the differences. Spend less time re-entering information and maintaining separate integrations.
Lifecycle as a service
Deliver joiners, changes and leavers from HR as a repeatable customer process.
Manage customer environments
Use CMP to oversee tenants, environments and platform operations.
How it comes together
Turn one customer request into a reusable service.
Start with ticket synchronisation or onboarding. Reuse the process foundation and configure the systems, mapping and exceptions per customer.
Explore the platform →Customer request and agreements
Define the desired outcome and responsibilities.
SAS connects and automates
Configure data exchange and actions between systems.
A separate environment per customer
Keep customer-specific configuration and agreed access.
Run, monitor and improve
Use logging and follow-up to operate and expand the service.
Integration, automation and checks in the same process.Practical applications
Start with the process that needs attention today.
From practice
Steltix: making service platforms collaborate with SAS.
Read the practical story about Collaboration Composer and connecting service delivery across organisations.
Read the customer story →Security & Trust
Keep the agreements in order too.
Discuss access, operations, logging and data processing from the first implementation. The Trust Center provides available documents and a route to further information.
Explore Security & Trust →
Whitepaper
Service Automation: do more with less.
About scalability, operational costs and the move from isolated automation to repeatable services.
Start with one process
Let’s talkWhich service would you make repeatable first?
We discuss the first customer process, your role and the support you need.