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Scope4mation · Service Automation Suite
Service Automation Suite

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SAS + TOPdesk →Scenarios →Partners →Customer stories →
SAS for government & municipalities

Less work between teams. More control over delivery.

From a new employee to a supplier ticket: SAS connects HR, TOPdesk, Microsoft and business applications. Automate handovers and see where follow-up is needed.

Municipal workplace
SASConnecting people, systems and suppliers.
Sound familiar?

One HR change. Work for five departments.

Creating an account is one step. Access, assets, approvals and suppliers must follow too. SAS connects these steps, with an owner and an outcome check.

Employees ready on time

Start joiner, mover and leaver processes from Youforce or AFAS. Include accounts, access and assets.

Connected suppliers

The municipality and supplier keep their own ticketing systems. Tickets and progress stay in sync.

Insight for policy and operations

See which action was completed, what deviated and who needs to act. Use this for internal reviews.

How it comes together

IAM under control. With the entire employee lifecycle.

Your existing landscape is the starting point. Together we define what an employee needs, who may add to it and how to verify the result.

Explore the platform →

HR supplies the change

Youforce or AFAS supplies the person, role and effective date.

SAS applies the agreed profile

The standard package is extended after the agreed approval.

TOPdesk and applications act

Tasks for IT, facilities and suppliers connect to system actions.

Checks and follow-up stay visible

Read back results, detect differences and assign recovery work.

SASIntegration, automation and checks in the same process.
Explore joiner, mover and leaver processes in detail
JML · JOINER, MOVER & LEAVER

Every employee gets timely access. Every leaver is demonstrably closed.

HR EVENT
AFASYouforce
Person · role · start date
→
STANDARD PACKAGE
▣⌁◆✓
Role profile defines accounts, access, assets and tasksA manager can add to or override the standard in a controlled way.
→
DISTRIBUTE WORK
TOPdesk
One change with activities for IT, facilities, security and suppliers
→
EXECUTE & HAND OVER
MicrosoftValidSign
Accounts, groups, assets and digital handover
SASORCHESTRATION AND CONTROL ACROSS THE ENTIRE CHAIN
Start→Monitor→Recover exception→Recheck→Evidence
Practical applications

Start with the process that needs attention today.

Gemeente Zoetermeer
From practice

Zoetermeer: automation in a municipal setting.

Read the customer story to see how existing systems come together in a municipal process.

Read the customer story →
Security & Trust

Keep the agreements in order too.

Discuss access, operations, logging and data processing from the first implementation. The Trust Center provides available documents and a route to further information.

Explore Security & Trust →
AFASYouforceTOPdeskMicrosoft
Start with one process

Which municipal process takes too much manual work?

Bring one process. We discuss systems, handovers and controls and define a practical first step.

Let’s talk